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TUI Know-How

Hard Rock Hotel & Casino Punta Cana | 5T |PUNTA CANA |

Summary of work:

·       The Central, Eclipse and Woodstock pools will be closed for refurbishment and updating from 18th September 2023, this work is expected to last for 45 days with estimated completion date 02nd November 23

·       Noise - there will be some degree of noise during the first week, but as this is in low season we are hoping the impact will be minimal

·       No heavy machinery will be used.

·       The rooms refurbishment in blocks 1B, 1C, 2B and 3 continue to be on-going

·       Building 3 should be ready by the 3rd week of September 2023, building 2B by the third week of November and buildings 1C & 1B by the third week of December 2023.  These areas are all blocked from view and away from guests as they are on the far left of the property looking from the lobby.



Hours of work: Mon-Sat 09:00-19:00


Photos: *For internal use only**


A map of a hotel

Description automatically generated



Recovery: No



Standard Errata:


We need to advise you about some work that is taking place at the Hard Rock Hotel & Casino Punta Cana, which we'd like to share with you before you go.


Hotel management have advised that it will be necessary to close the Central, Eclipse and Woodstock pools for renovation work, which is expected to be completed by the 2nd November 2023. Alternative pools within the hotel will be available for your enjoyment.


Owing to the nature of the work, it’s likely you will be able to hear light noise taking place from nearby public areas.


Nothing has changed regarding the standards and service that the hotel offers.


The Hotel Management are keen to stress that all necessary measures will be taken to reduce the impact of this project on your holiday enjoyment, wherever possible.


Alternatives:  **Not pro-actively offered – all subject to availability**


**Please note – in individual circumstances, the below alternatives will be provided to customers free of any additional cost**


Alternative 1:

Unit Name: Dreams Macao Beach Punta Cana

T Rating & Product: 5T

Resort & Gateway: BAVARO

Board Basis: AI

Accom Code: DOPC0061




Alternative 2:

Unit Name: Riu Palace Bavaro

T Rating & Product: 5T

Resort & Gateway: BAVARO

Board Basis: AI

Accom Code: DOPC0018




Alternative 3:

Unit Name: Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

T Rating & Product: 5T

Resort & Gateway: BAVARO

Board Basis: AI

Accom Code: DOPC0045



Customer Options

Upon request, customers are able to amend free of amendment fees or cancel free of charge. Alternatively, the below hotels can be offered free of any additional cost in a like for like room. If when amending a booking the new holiday cost is cheaper, then the customers are entitled to a refund of any difference. 


Please note - general availability is always checked when alternatives are sourced, however as they cannot be checked for each specific booking there may be times when the alternatives are not available. In these instances we are not able to offer any further alternatives and the customers would need to either remain in the hotel, find their own alternative free of amendment fees but covering any additional cost or cancel free of charge.

Its important to mention that customers are still able to remain at the hotel if they wish - building work notifications are there purely to inform our customers of what to expect during their holiday.

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