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TUI Know-How

Flight Timing Change Guidelines

Please refer to the 4/7 Day Rule Guidelines for more information.

 

Type Of Change

Details Of Change

Customer Options Using 4/7 Day Rule

Conditions of 4/7 Day Rule

Moderate Timing Change

Where customers flight has changed by:
3 - 11:59 Hours

•Amend to an alternative flight within four days either side of their original departure date Fee Free & additional cost would be covered. If new holiday is cheaper, difference would be refunded.
•Where customers are traveling to a destination which operate weekly flights, can amend to an alternative flight either the week before or week after Fee Free & additional cost would be covered. If new holiday is cheaper, difference would be refunded.
 

New flight must be operating into the same destination with all elements of the holiday remains the same Eg: same hotel, room type, board basis & duration.

The UK departure airport or resort arrival airport can change as long as the destination remains the same.

Major Timing Change

Where customers flight has changed by:
12+ Hours

•Amend to an alternative flight within four days either side of their original departure date Fee Free & additional cost would be covered. If new holiday is cheaper, difference would be refunded.
•Where customers are traveling to a destination which operate weekly flights, can amend to an alternative flight either the week before or week after Fee Free & additional cost would be covered. If new holiday is cheaper, difference would be refunded.
 


New flight must be operating into the same destination with all elements of the holiday remains the same Eg: same hotel, room type, board basis & duration.

The UK departure airport or resort arrival airport can change as long as the destination remains the same.

Loss Of Pre-Booked Seating

Customers no longer have:
Premium/Extra Leg or Extra Space Seats

•Amend to an alternative flight within four days either side of their original departure date Fee Free & additional cost would be covered. If new holiday is cheaper, difference would be refunded.
•Where customers are travelling to a destination which operate weekly flights, can amend to an alternative flight either the week before or week after Fee Free & additional cost would be covered. If new holiday is cheaper, difference would be refunded.
 

New flight must be operating into the same destination with all elements of the holiday remains the same Eg: same hotel, room type, board basis & duration.
The UK departure airport or resort arrival airport can change as long as the destination remains the same.

Flight has been cancelled

Original flight has been cancelled

•Amend to an alternative flight within four days either side of their original departure date, Fee Free & additional cost would be covered. If new holiday is cheaper, difference would be refunded.
•Where customers are traveling to a destination which operate weekly flights, can amend to an alternative flight either the week before or week after Fee Free & additional cost would be covered. If new holiday is cheaper, difference would be refunded.
 

New flight must be operating into the same destination with all elements of the holiday remains the same Eg: same hotel, room type, board basis & duration.

The UK departure airport or resort arrival airport can change as long as the destination remains the same.

 

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