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TUI Know-How

Flight Timing Change Guidelines

THE 4 DAY RULE IS NO LONGER IN USE. PLEASE REFER TO THE TIMING CHANGE TRIAL 

 https://www.tui-knowhow.com/?title=T...stomer_options 

 

 

 

DO NOT USE 

We are sorry your customer has been affected by a flight timing change.

In the event of a Flight time change, and dependent on the level of change to a flights' timings, different options will apply, please see below:

  • Flight timing change over 12 hours – Can use four day rule, free cancellation, free amendment
  • Flight timing change between  6 hours and 11.59 hours – Can amend to another flight with no amendment fees - (not 4 day rule, unless going day to night or crossing into the following day) – no cancellations allowed (any additional cost to be covered by the customer)
  • Flight time changes up to 6 hours but still departing and landing on the same day – normal Booking Conditions apply  (no free cancellations or transfers allowed) - If change puts the flight into the following day 4 day rule applies)

EXCEPTIONS

  1. Flight timing changes over 4 hours, where the landing date has now crossed over to the following day – four day rule applies –cancellations allowed
  2. Flight timing changes over 4 hours, or where the flight has gone from a day to a night flight* – if customers can demonstrate that the change in times has had a high impact on their travel arrangements i.e if elderly/with you children/medical/transport issues due to new times – four day rule applies –cancellations allowed
  3. Where a customer has been affected by multiple flight time changes and, if they can demonstrate that the combination of changes have had a high impact on their travel arrangements as per point 2 - the four day rule may apply.

*Day Flight (06:00-18:00) / Night Flight (18:01-05:59)

Original Flight
Outbound departing at 17.30 is now departing at 20.30 – In this case, free changes wouldn't apply as the change is only 3 hours later
Original Flight
Outbound departing at 17.30 is now departing at 21.45 – In this case,  free changes  would apply as the change is over 4 hours later