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TUI Know-How

St Anton transfer day W2122

TRANSFER DAY 

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How are the team/operation organised: 

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Overview of how feeders work:   

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Important transfer contacts:    

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Welcome meeting venues:    

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Resort specific information which should be included in your transfer speech:   

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APRES/EXCURSIONS: 

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What sold well, and why:    

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What did not sell well, and why:    

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Suggestions or ideas for next year:   

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Profit per event:   

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Contact details for each event:   

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How to book each event, deadlines for booking: 

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Min/Max numbers per event:    

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(Upload a copy of the après/excursion booking form)

Process for booking excursions in unrepped resorts:    

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SKI PACK SUPPLIERS   

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Main contacts for rep and manager:   

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Any specifics about working with them – good things or challenges, advice for working best together:    

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Booking procedure:   

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Unrepped resorts – what is the procedure, what documents do customers need prior to travel such as tickets and vouchers:   

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ROTAS  (AND/OR WEEKLY PLANNER FOR ADMINS AND SOLE REPS):   

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(Upload a copy of your rota)

 

PROPERTY SPLITS     

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What is the logic as to how reps allocated to units this year (multiple rep resorts only):   

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Which properties are best grouped together for arrival numbers/location :    

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 Recommendations for resort team on days off/bucket list ideas   

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What are your tips of places which definitely deserve a visit:   

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Name any activities which are a must, and why:   

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STAFF ACCOMMODATION   

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Who lived where: 

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Any known problems/solutions:   

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Best contact:   

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COMPANY VEHICLES   

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What vehicles were in resort: 

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How were they used? 

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INSIDER SECRETS FOR CUSTOMER SERVICE 

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