TRANSFER DAY

How are the team/operation organised:

Overview of how feeders work:

Important transfer contacts:

Welcome meeting venues:

Resort specific information which should be included in your transfer speech:

APRES/EXCURSIONS:

What sold well, and why:

What did not sell well, and why:

Suggestions or ideas for next year:

Profit per event:

Contact details for each event:

How to book each event, deadlines for booking:

Min/Max numbers per event:

(Upload a copy of the après/excursion booking form)
Process for booking excursions in unrepped resorts:

SKI PACK SUPPLIERS

Main contacts for rep and manager:

Any specifics about working with them – good things or challenges, advice for working best together:

Booking procedure:

Unrepped resorts – what is the procedure, what documents do customers need prior to travel such as tickets and vouchers:

ROTAS (AND/OR WEEKLY PLANNER FOR ADMINS AND SOLE REPS):

(Upload a copy of your rota)
PROPERTY SPLITS

What is the logic as to how reps allocated to units this year (multiple rep resorts only):

Which properties are best grouped together for arrival numbers/location :

Recommendations for resort team on days off/bucket list ideas

What are your tips of places which definitely deserve a visit:

Name any activities which are a must, and why:

STAFF ACCOMMODATION

Who lived where:

Any known problems/solutions:

Best contact:

COMPANY VEHICLES

What vehicles were in resort:

How were they used?

INSIDER SECRETS FOR CUSTOMER SERVICE