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TUI Know-How

Marieta

Hotel web links (per SM)

(e.g. http://www.thomson.co.uk/destination...osta-rica.html)

UK: 
GAS:
Poland:
Sweden:
Norway:
Finland:
Denmark: 
NL:
Belgium:

 

Reception hours

(e.g. 24/7 ; Mo-Su 08:00-20:00h, …)

 

Languages spoken by Reception beside the local language

(e.g. English, Spanish, partly German, …)

 

Room types in the hotel

(e.g. Junior Suite Sea View, Double Room Garden View; …; bed types (king size, 2 beds,…), cot possible? is the extra bed a sofa bed or normal bed. DO they have bathtub or shower)

 

Can rooms be upgraded?


(e.g. on availability; price - depending on upgrade - from … to … £/$/€/night)

 

Wheelchair access

(to which hotel area; e.g. bar, pool restaurant)

 

Adapted rooms available?

(Room types, how many, walk-in showers, ...)

 

Late Check Out

(how long time in advance; till what time and price; courtesy rooms; luggage storage, ...)

 

Other payables in the hotel

(safe in room, pool towers, SPA/sauna usage, mini bar, premium alcohol)

 

TUI Service in the hotel

(Repped or unrepped, e.g. UK: Repped, GAS: Unrepped)

UK: 
GAS:
Poland:
Sweden:
Norway:
Finland:
Denmark: 
NL:
Belgium:

 

Welcome meeting

(when and where in the hotel does it take place)

UK: 
GAS:
Poland:
NL:
Belgium:

 

Wi-Fi Information

(where in the hotel, if password needed where to get; speed, price)

 

Restaurants

(Names and opening times of restaurant(s), specialty restaurants, reservation needed, part of the board or excluded)

 

Dietary information

(e.g. availability of gluten free, lactose free, vegetarian/vegan meals from the hotel meals and restaurants)

 

Board type

(e.g. HB, FB, and AI, upgrades possible and if yes price;  breakfast box will be provided and if yes when to order, can you change dinner to lunch, is AI until the transfer)

 

Special events

(e.g. gala dinner information for Christmas/New Year's, Ramadan festivities or restrictions)

 

Pets

(which kind of pets; up to how many kilos)

 

Kids facilities

(e.g. hotel kids club and how to enroll, playground with description of it, baby cots availability and cost of it)

 

 

Water Slides

(e.g. does the hotel have water slides, if so which ones and what are the height restrictions. are the slides open all year?)

 

 

3 USP

(e.g. largest pool area on the island, French a la Carte Restaurant serve great scallops and good wine cellar, reception very friendly and helpful)

 

Main complaint drivers

(e.g. bungalows affected by noisy pool bar ; spring break groups ; bathrooms worn)

 

Hotel compensation

(what kinds of goodwill the hotel offers)

 

 

Who signs the complaint forms?

(Name role/position)

 

Other Hotel FAQs

(any other special or usually requested information)

 

 

 

 

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