Holiday Village Atlantica Mikri Poli

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Holiday Village Atlantica Mikri Poli

Table of contents

Hotel web links (per SM)

UK: Holiday Village Atlantica Mikri Poli Kos in Kardamena | TUI.co.uk

GASP:

Nordic:

NL:

Belgium:

What are the reception hours?

24Hour reception.

Languages spoken by Reception

English, Greek

Top tips about the Hotel

The hotel has a Water Park with four big slides, which is located to the rear of the Hotel.

Entertainment all day for children.

Things to be aware of in the hotel

Many stairs because the hotel is located on a hill. The hotel staff can drive people up in a gold caddy. They also bring up your luggage.

All-inclusive local brand drinks are inclusive until midnight, premium drinks at all hours with charge, alcohol drinks is extra charge after midnight.

There is a road between the beach and the hotel.

The beach has some rocks but is safe to swim.

Value-adding tips for customers

Rent a car to explore the island from the TUI reps

Go to Kardamena 1 km from the hotel. Shops, restaurants, bars, supermarket and pharmacy in Kardamena centre. There is a pavement all the way along the shore from the hotel.

Top 3 excursions from the hotel

Pirates of Kos,

Nisyros Special,

Bodrum

Room types in the hotel

Double Room Inland View Balcony or Terrace

Double Room Limited Sea View Balcony or Terrace

Superior Family Room with Inland View, Sliding Doors and Balcony or Terrace

Superior Family Room with Limited Sea View, Sliding Doors and Balcony or Terrace

Family Room with Inland View, Sliding Doors and Balcony or Terrace

Family Room with Limited Sea View, Sliding Doors and Balcony or Terrace

Family Suite with Inland View and Balcony or Terrace

Family Suite with Limited Sea View and Balcony or Terrace

1 Bedroom Family Room with Inland View and Balcony or Terrace

1 Bedroom Family Room with Limited Sea View and Balcony or Terrace

Suite with Sea View, Shared Pool and Terrace

Can rooms be upgraded?

Yes, depends on availability, can be requested when in resort.

Do we have adapted rooms?

Does the hotel have walk-in showers?

Yes - In the main facility not in the rooms. The shower is located under the restaurant (basement)

Wheelchair access

There is an elevator to the restaurant.

Wheelchair access

You can go to every room with a wheelchair but it’s very hard if you get the wrong room. I would not recommend this hotel to someone in a wheelchair if they don’t get a room at the ground floor. They have elevators to the restaurant but it is hard to get around the area because of steps.

Late Check Out procedure

Yes - With extra payment

Confirm availability 2 days before departure

Showers, changing rooms and luggage room available, guests do not need to book showers.

Courtesy room

Yes

Reps Desk/Board/Book

Reps service desk is located to the side of the reception, information boards are displayed on the wall behind.

Duty time or other restrictions

Duty times per SM (incl. day off)

Please see MTT for schedules

Welcome meeting venue and time

Please see MTT for Schedule

Booking the welcome meeting

Welcome drinks

Other (non-TUI) Tour Operators using venue

Car hire agencies have desks in the reception area.

Restrictions to using this venue

Wi-Fi Information

In all areas of the hotel.

HOTEL FOOD & BEVERAGE

*During meal hours in the above restaurants all guests are entitled to complimentary bottled water
*All-inclusive guest are entitled for unlimited alcoholic and not-alcoholic drinks (draught beer, local spirits, soft drinks and house wine)
*All buffet meals include vegetarian food option
*Our chefs can prepare special meals for all food intolerances, a notice before the arrival is required
*For All-inclusive guests A la Carte restaurants are free of charge once per room per week
*For dinner, smart dress code is requested in all restaurants (Gentlemen are kindly required to wear long trousers or tailored short trousers. Beach dress is not allowed)

Names and times of restaurant(s)

LAUREL MAIN RESTAURANT (Part of the All-inclusive)

Opening hours: 07h30 - 10h30 & 12h30 - 14h30 & 18h30 - 21h30
Main Resort Restaurant offering Breakfast, Lunch & Dinner Buffet with Greek and International cuisine.

GREEK TAVERNA SPECIALTY RESTAURANT (Part of the All-inclusive)

Opening hours: 18h30 - 21h30
Inspired by Greek Cuisine, with Greek Meze style menu (Reservation in advance).

ITALIAN KITCHEN (Part of the All-inclusive)

Opening hours: 07h30 - 10h30 & 18h30 - 21h30
Serving alternative breakfast at a more relaxed atmosphere and Italian Cuisine specialties buffet style for dinner (Reservation in advance for dinner).

HV DINER SPECIALTY RESTAURANT (Part of the All-inclusive)

Opening hours: 18h30 - 21h30
Enjoy your dinner the American way with a full a la carte menu (Reservation in advance).

WOK N' ROLL - ASIAN SPECIALTY RESTAURANT (Part of the All-inclusive)

Opening hours: 18h30 - 21h30

Inspired by Asian cuisine (Reservation in advance).

PIZZA POSTO (Part of the All-inclusive)

Opening hours: 11h00 - 17h00

Serving fresh-made Italian pizza and pasta specialties

DELI SANDWICH (Part of the All-inclusive)

Opening hours: 11h00 - 17h00

Serving fresh sandwiches, hot & cold wraps, hot dogs & hamburgers.

SWEET 'N' COFFEE (Part of the All-inclusive)

Opening hours: 10h30 - 17h30

Serving pastries, coffee, and ice cream.

BLUE MOON BAR (Part of the All-inclusive)

Pre-dinner and after dinner cocktails and aperitifs at the Reception lobby area.

BLUE - ENTERTAINMENT & SPORTS BAR (Part of the All-inclusive)

Opening hours: 17h00 - 01h00

Pre-dinner and after dinner cocktails and aperitifs at the Entertainment Lobby area.

REFRESH POOL BAR (Part of the All-inclusive)

Opening hours: 10h00 - 00h00

Serving a variety of alcoholic and non-alcoholic drinks at the Activity Pool area and during the evening next to the amphi-theatre (depending on the shows’ duration and weather permitted).

BAY BEACH POOL & SNACK BAR (Part of the All-inclusive)

Opening hours: 10h00 - 18h00

Serving a variety of alcoholic and non-alcoholic drinks and Snacks at the Pool Area and next to the High Ropes and Archery field.

SPLASH POOL BAR/AQUA PARK BAR (Part of the All-inclusive)

Opening hours: 10h00 – 18h00

Serving a variety of alcoholic and non-alcoholic drinks at the Aqua Park area.

Packed lunches

Birthday or celebratory gifts from the hotels

CUSTOMER EXPERIENCE

Tips to enhance the Customer Experience

What do customers love in this hotel?

Wi-fi

The food

Helpful staff

Beautiful views from most of the hotel.

Customer Experience obstacles in the hotel

Main CSQ findings

Main complaint drivers

General Information

EMPOWERMENT & PROBLEM SOLVING TIPS

Get a good relationship with the staff and the hotel manager, then solving problems gets much easier.

Hotel compensation

Who signs the complaint forms?

OTHER HOTEL FAQs

1,5 km from Kardamena centre
29 km from Kos Town

Local bus from Kardamena centre to Kos Town. Visit the following website for timetable: www.ktel-kos.gr

Water bottles are not provided every day in order to protect the environment. Water dispensers are placed in reception, at the bar and in restaurant, but you're not allowed to fill your water bottles there.