Playabachata, Bahia de Maimon
TUI Know How – Rep uncensored
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HOTEL NAME |
Playa Bachata |
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AREA |
POP |
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SOURCE MARKETS |
BE, NL, NORDIC |
This report is your opportunity to share your current knowledge of your hotel, accommodation and to capture frequently asked questions and challenges you have experienced during the season. Please complete this form to a high standard as this will be shared with your colleagues and will be a great support for them to get off to a flying start!
HOTEL BASICS
Receptions Hours
24/7
Language Spoken by reception
English Spanish Russian
Room types in the hotel
(e.g. Junior Suite Sea View, Double Room Garden View; …; bed types (king size, 2 beds,…), cot possible?, Which rooms have walking shower)
Room types TO BE COMPLETED BY BS TEAM
Can rooms be upgraded?
on availability; price - depending on upgrade -
Wheelchair access
Adapted rooms and Bathrooms available
10
Which rooms & room types have a walking shower?
Standardrooms
Adapted room on request
Late check out and price
on day of departure if available
10 US$ per hour
OTHER PAYABLES
Safety deposit box
included
Pool towels
towel center at pool
From 8.30 am until 5 p.m.
Spa
(e.g. name, opening hours, prices - collect brochure in order for the BS Team to scan and attach)
Premium alcohol
Premium alcohol only under payment
25 US$ per day
Mini bar
free and refilled every 2 days with soft drinks and beer
WI-FI
Where available in the hotel? Password needed and where to get it?
free of charge in hotel Lobby....password on check in in hotel
In case of payable what’s the price?
RESTAURANTS
(Names and opening times of restaurant(s), specialty restaurants, reservation needed, part of the board or excluded)
restaurants -TO BE COMPLETED BY BS TEAM
Dietary Information
no dietary information
Special Events
Gala dinner on Christmas and new years eve
PETS
Pets allowance
no allowance
KIDS FACILITIES
kids club
from 10 am - 6 pm
Playground available with description
Aerea between both Bachata resorts with usual kids games
Baby Cots availability and price
Free of charge on availability
Babysitter available? If yes, when? How to book?
no
Water slides
no
RESORT TOP TIPS
Nearest Supermarket
in hotel small supermarket with few articles
In Caribbean street
In Puerto Plata La Sirena 15 km distance 20 US$ by taxi one way
Nearest Pharmacy
In hotel complex
Nearest ATM / Cash machine
ATM on complex at entrance
Nearest Bank in Puerto Plata 15 km
Nearest Doctor / Hospital / medical centre
Doctor and ambulance service on site
Where do they show international football on TV? (Your personal recommendation)
On the room TV
Best bars and restaurants in and around the resort and ‘why’?
No bars around the hotel as next small village is on 2 km distance
On 2 km distance delicious local fishrestaurant
On 10 km distance steakhouse Le Papillon
On 10 Km distance in las Rocas Los Tres Cocos international specialities
Local bus stop, transport?
50 RDS to Puerto Plata with local guagua during day only...very adventurous!!
Starts at main road
HOTEL TOP TIPS – Best tips you can share with your colleague, to give your guests the best service
3 Top information about the Hotel to share with your colleague
(e.g. largest pool area on the island, French a la Carte Restaurant serve great scallops and good wine cellar, reception very friendly and helpful)
POSITIVE
1 no time share on complex
2 quiet water with almost no waves
3 nice few on cruise ship harbour amber cove
3 Top information about the Hotel to share with your colleague
(e.g. close to the airport – noise, time sharing, excursion vendors at the beach/pool)
CHALLENGES
1 very famous by local population in weekends all over the year
2 extern excursion sellers on beach and in hotel and guides and taxis in lobby
3 internet only in lobby... not in rooms
3 most frequently asked questions by guests at this hotel
1 distance to town
2 next bars or disco outside complex
3rent a car available
3 Top complaints received from guests at this hotel
(e.g. bungalows affected by noisy pool bar ; spring break groups ; bathrooms worn)
1 local tourism and noise
2 bathroom quality
3reparations of reported things take too much time
3 Bestselling Excursions
1Cayo Arena VIP
2Puerto Plata
3Safari
Excursion Pick-up point?
Reception
WHO IS WHO – BEST CONTACTS IN HOTEL
Hotel Manager: Alejandro Castillo
Assistant Hotel Manager: Senor Zeus-Puerta
Reception Manager: Maria Raya
Food & Beverage Manager: Mario Gomez
Other Key Hotel People, e.g. Head Receptionist, Guest Relations, Head Waiter etc.:
TUI GUEST EXPERIENCE
Are there any restrictions to visit times or where you can go in the hotel?
Lobby area...no restrictions for visits
Food for reps only in cantina de empleados...not in buffet restaurant
What are the best TW times, visit times, when do you see the most guests in the hotel?
Any time as complex is a bit away from town and guests to not really leave hotel on first day
Where is the TUI Welcome held? Restrictions to using this venue
Lobby
Snack bar in morning
Theatre upon reservation
Who do you book the TUI Welcome Venue with and how?
With reception in inscription form also welcome drinks
(are there Welcome Drinks available and who do you book them with?)
Where to find the TUI Info book?
At lobby
TUI Service in the hotel
(Repped or unrepped, e.g. UK: Repped, GAS: Unrepped)
UK: unrepped
GAS:repped
Poland:unrepped
Sweden:unrepped
Norway: unrepped
Finland:unrepped
Denmark: unrepped
NL:repped
Belgium:repped
What is the process to investigate and decide on hotel compensation?
(Do you need to speak to the Front Desk Manager, General Manager, and Guest Relations etc.?)
With general manager
What types of supplier compensation has been used and has been proved to be successful in the hotel?
Romantic dinner on beach
Free day of international alcoholic drinks
Room upgrade to ocean view free of costs
Who in the hotel do you agree compensation with? Who signs the complaint forms?
(e.g. name, role/position)
General manager Alexandro Castillo