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TUI Know-How

Playabachata, Bahia de Maimon

TUI Know How – Rep uncensored 

 

HOTEL NAME 

Playa Bachata 

AREA 

POP 

SOURCE MARKETS 

BE, NL, NORDIC

 

This report is your opportunity to share your current knowledge of your hotel, accommodation and to capture frequently asked questions and challenges you have experienced during the season.  Please complete this form to a high standard as this will be shared with your colleagues and will be a great support for them to get off to a flying start! 

  

HOTEL BASICS 

  

Receptions Hours  
24/7  

  

  

Language Spoken by reception  
English Spanish Russian 

  

Room types in the hotel 
(e.g. Junior Suite Sea View, Double Room Garden View; …; bed types (king size, 2 beds,…), cot possible?, Which rooms have walking shower) 
Room types TO BE COMPLETED BY BS TEAM 

  

Can rooms be upgraded?  
on availability; price - depending on upgrade -  

  

  

Wheelchair access  
 

 

Adapted rooms and Bathrooms available 
10 

  

  

Which rooms & room types have a walking shower? 

Standardrooms 

Adapted room on request 

  

Late check out and price 
on day of departure if available 

10 US$ per hour 

  

  

  

OTHER PAYABLES 

  

Safety deposit box 

included 

  

  

Pool towels 
towel center at pool 

From 8.30 am until 5 p.m. 

  

  

Spa  
(e.g. name, opening hours, prices - collect brochure in order for the BS Team to scan and attach) 

  

  

Premium alcohol 

  

Premium alcohol only under payment 

25 US$ per day 

Mini bar 
free and refilled every 2 days with soft drinks and beer 

  

  

  

WI-FI 

  

Where available in the hotel? Password needed and where to get it? 
free of charge in hotel Lobby....password on check in in hotel 

  

In case of payable what’s the price? 

  

  

RESTAURANTS 

(Names and opening times of restaurant(s), specialty restaurants, reservation needed, part of the board or excluded) 
restaurants -TO BE COMPLETED BY BS TEAM 
 
 

  

Dietary Information  
no dietary information 

  

  

Special Events 

Gala dinner on Christmas and new years eve 

  

PETS 

  

Pets allowance  
no allowance 

  

  

KIDS FACILITIES 

  

kids club 
from 10 am -  6 pm 

  

  

Playground available with description 

Aerea between both Bachata resorts with usual kids games 

  

Baby Cots availability and price 

Free of charge on availability 

  

  

  

Babysitter available? If yes, when? How to book? 

no 

  

  

Water slides 
no 

  

  

RESORT TOP TIPS 

  

Nearest Supermarket  
in hotel small supermarket with few articles 

In Caribbean street 

In Puerto Plata La Sirena 15 km distance 20 US$ by taxi one way 

  

  

Nearest Pharmacy 

In hotel complex 
 
 

  

  

Nearest ATM / Cash machine  
ATM on complex at entrance 

Nearest Bank in Puerto Plata 15 km 

  

  

Nearest Doctor / Hospital / medical centre 
Doctor and ambulance service on site 

  

  

Where do they show international football on TV? (Your personal recommendation) 

On the room TV 

  

Best bars and restaurants in and around the resort and ‘why’?  

No bars around the hotel as next small village is on 2 km distance 

On 2 km distance delicious local fishrestaurant 

On 10 km distance steakhouse Le Papillon 

On  10 Km distance in las Rocas Los Tres Cocos international specialities  

  

  

Local bus stop, transport?  
50 RDS to Puerto Plata with local guagua during day only...very adventurous!! 

Starts at main road 

  

  

HOTEL TOP TIPS – Best tips you can share with your colleague, to give your guests the best service  

  

  

3 Top information about the Hotel to share with your colleague 
(e.g. largest pool area on the island, French a la Carte Restaurant serve great scallops and good wine cellar, reception very friendly and helpful) 

POSITIVE 

1 no time share on complex 

2 quiet water with almost no waves 

3 nice few on cruise ship harbour amber cove 

  

3 Top information about the Hotel to share with your colleague 
(e.g. close to the airport – noise, time sharing, excursion vendors at the beach/pool) 

CHALLENGES 

1 very famous by local population in weekends all over the year 

2 extern excursion sellers on beach and in hotel and guides and taxis in lobby 

internet only in lobby... not in rooms 

  

3 most frequently asked questions by guests at this hotel 

1 distance to town 

2 next bars or disco  outside complex 

3rent a car available 

  

3 Top complaints received from guests at this hotel 
(e.g. bungalows affected by noisy pool bar ; spring break groups ; bathrooms worn) 

1 local tourism and noise 

2 bathroom quality 

3reparations of reported things take too much time 

  

3 Bestselling Excursions 

1Cayo Arena VIP 

2Puerto Plata 

3Safari 

Excursion Pick-up point? 

Reception 

  

WHO IS WHO – BEST CONTACTS IN HOTEL 

  

Hotel Manager: Alejandro Castillo 

  

Assistant Hotel Manager: Senor Zeus-Puerta 

  

Reception Manager: Maria Raya 

  

Food & Beverage Manager: Mario Gomez 

  

Other Key Hotel People, e.g. Head Receptionist, Guest Relations, Head Waiter etc.: 

  

  

TUI GUEST EXPERIENCE 

  

Are there any restrictions to visit times or where you can go in the hotel? 

Lobby area...no restrictions for visits 

Food for reps only in cantina de empleados...not in buffet restaurant 

  

What are the best TW times, visit times, when do you see the most guests in the hotel? 

Any time as complex is a bit away from town and guests to not really leave hotel on first day 

  

Where is the TUI Welcome held? Restrictions to using this venue 

Lobby 

Snack bar in morning 

Theatre upon reservation 

  

Who do you book the TUI Welcome Venue with and how? 

With reception in inscription form also welcome drinks 
(are there Welcome Drinks available and who do you book them with?) 

  

  

Where to find the TUI Info book? 

At lobby 

TUI Service in the hotel 
(Repped or unrepped, e.g. UK: Repped, GAS: Unrepped) 

UK: unrepped 
GAS:repped 
Poland:unrepped 
Sweden:unrepped 
Norway: unrepped 
Finland:unrepped 
Denmark: unrepped 
NL:repped 
Belgium:repped 

  

What is the process to investigate and decide on hotel compensation?  
(Do you need to speak to the Front Desk Manager, General Manager, and Guest Relations etc.?) 

With general manager 

  

What types of supplier compensation has been used and has been proved to be successful in the hotel? 

Romantic dinner on beach 

Free day of international alcoholic drinks 

Room upgrade to ocean view free of costs 

  

  

Who in the hotel do you agree compensation with? Who signs the complaint forms? 
(e.g. name, role/position) 

General manager Alexandro Castillo 

 

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